If you're having problems finding the product you want using our search box, consider revising your search. Start by checking your spelling, or reducing the number of words in your search. If you're not sure of the product name, you can search by manufacturer name or category. If you can't find what you want, we may not carry that particular product, or it may be temporarily out of stock.

Please note, our Customer Care representatives use the same tools that you use to locate products on our Web site. They don't have any additional information about incoming inventory of unavailable or out of stock products.

If you can't find what you want at OnlinePartyCenter.com, we encourage you to check back often. We update the site daily, adding new products as soon as they arrive at our warehouse.

Occasionally, a product you want may be backordered. If this happens, we'll notify you about the delay by e-mail as we process your order. You can also check on your order anytime by using our order status page.

We ship available items usually within two days of receipt of your order and backordered items as soon as we receive them from the manufacturer. We won't charge your credit card for a product until it's shipped from our warehouse.