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Do
you have questions about your order, shipping,
or payment options? We've answered some of the
most commonly asked questions below.
• What is the best way to shop at OnlinePartyCenter.com?
• Can I ship my gifts directly to another
person?
• Will you send an order confirmation?
• How will I know when my order is shipped
and how do I track my package?
• Is it safe to use my credit card?
• When is my credit card charged?
• Does OnlinePartyCenter.com charge sales
tax?
• Does OnlinePartyCenter.com ship internationally?
• Can you send me a catalog?
• What forms of payment do you accept?
• How long does it take to receive my order?
• Who pays for shipping and handling?
• How do I return something to OnlinePartyCenter.com?
What
is the best way to shop at OnlinePartyCenter.com?
There are several ways to shop at OnlinePartyCenter.com.
The easiest way, however, is by navigating through
the site using the links on the left column. These
links will guide you directly into whichever product
category you are interested in. Directly beneath
the product links, subcategories will appear that
will allow you to further narrow your search.
Simply click on the subcategory to quickly access
the related items.
When
you're ready to make a purchase, we make it extremely
easy for you. For more details, read how
to shop online.
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Can
I ship my order directly to another person?
Of course! You can use OnlinePartyCenter.com to
ship orders directly to a different address. During
the checkout process, simply indicate where you'd
like your items sent. You will be asked for a
billing address as well as a shipping address.
The billing address will be used for purposes
of verifying your credit card payment. It is the
shipping address, however, that will indicate
where your items are going to be sent.
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Will
you send an order confirmation?
OnlinePartyCenter.com will send you an order confirmation
letter via e-mail. It includes your order number,
and confirms the shipping information you provided
us. The e-mail also lists each product you ordered
and the price. If you have questions about your
order confirmation, or if you don't receive an
order confirmation within 24 hours, contact customerservice@OnlinePartyCenter.com.
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How
will I know when my order is shipped and how do
I track my package?
We'll send you a confirmation letter via e-mail
the same day your order is shipped. It includes
your order number, and confirms the shipment of
the items you ordered. This email will also contain
your UPS tracking number with which you can visit
www.ups.com
page and track your package.
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Is
it safe to use my credit card?
Definitely! In fact, it has been shown that it
is safer to use your credit card over the Internet
than in a restaurant or department store. For
more information regarding our online security,
visit our security page.
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When
is my credit card charged?
We charge your credit card when we ship the item.
If we have to ship items in your order separately,
more than one charge may show up on your card.
When you place your order, we pre-authorize your
credit card to make sure the funds are available.
Please note: if you use a debit card, the pre-authorization
may look like a debit on your account. We won't
actually debit your account until we ship your
order. If we have to cancel your order, the amount
of time it takes to remove the authorization depends
on the financial institution that issues your
card.
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Does
OnlinePartyCenter.com charge sales tax?
State laws require New Jersey based businesses
(such as OnlinePartyCenter.com) to charge sales
tax of 6.0% on orders shipped within the state
of New Jersey. If you place an order and have
it shipped within the state of New Jersey, the
proper sales tax will be automatically added to
your order. The surtax calculated corresponds
to the county the items are delivered to. We are
currently not required to collect sales tax on
orders shipped to residents of any other states.
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Does
OnlinePartyCenter.com ship internationally?
OnlinePartyCenter.com currently does not have
international shipping via the Internet. If you
would like to place an order for shipment outside
of the U.S. we will be more than happy to accommodate
any purchase by calling 800-355-4966 or
emailing
us. We hope to be offering international shipping
via the Internet in the near future.
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Can
you send me a catalog?
Our Web site is our catalog. We don't distribute
a paper catalog. This way, we can offer popular
products at consistently low prices.
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What
forms of payment do you accept?
Please see Payment Information
for more details.
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How
long does it take to receive my order?
OnlinePartyCenter.com uses UPS as its preferred
carrier. In our partnership with UPS.com, we give
customers the choice of having their items shipped
using ground service, 2nd day air, 3 day select,
or next day delivery. You'll find more information
about shipping times on our Shipping
Information page.
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Who
pays for shipping and handling?
The customer bears the cost associated with shipping
and handling. Keeping this in mind, we specially
price our inventory at incredibly low prices.
See our Shipping Policy.
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How
do I return something to OnlinePartyCenter.com?
To return an item to us, simply follow the steps
described in our Return
Policy.
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