Terms and Conditions:
What is your return policy?
We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase, we have made returning products QUICK and EASY! You may return (most) products for a full merchandise refund (see below for restrictions).
•All returns must have an RMA (Return Materials Authorization) number.
•Returns must be processed within 15 days after delivery.
•You may use any shipping method to send back your package. Please make sure you have a tracking number with your return for your records.
•Please send products back in their original form and packaging.
•We will issue a credit within 14 days after we receive the return package.
•We reserve the right to reject any returns that do not meet these conditions.
Please note that some products are not eligible for return. These include:
•edible or perishable products
• all special order items such as cake toppers, ribbon, or any item that's sold per yard.
Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.
What do I do with damaged, defective or missing products?
All claims for damaged, defective or missing product(s) must be filed with onlinepartycenter within 5 business days of receiving your order.
Please email us at firstname.lastname@example.org for further instructions.
Onlinepartycenter is not responsible for any missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. UPS claims may take up to 8 business days to process. Please keep all products in their original packaging until the claim is settled.
Onlinepartycenter is committed to protecting the privacy of our customers and using information responsibly. Please be assured that onlinepartycenter respects your privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.