PLEASE NOTE: All arrival dates are only estimated not guaranteed, you are responsible for any returns that do not arrive by the estimated, not guaranteed arrival date.
Items may be returned within 30 days of receipt of shipment in most cases , (Example: item received on June 30th may be returned on or before July 30th) .
Personalized and special order items are final sales.
If you have an event date and receive an item damaged, we will send a replacement, if you do not want to receive the replacement, you will have to return the item yourself, even if your event has passed. In the event you do not want and item once it is in transit you may return the item, (All shipping/handling costs are non refundable) (Buyer pays for return of item) (Once an order is in transit with signature confirmation and you do not pick up your package at the post office or change your mind that you do not want the order, those actual paid shipping/handling charges are non refundable, once we receive the order back from the post office you will be refunded the amount of the order minus the paid shipping costs, no exceptions).
Reason for returns: changed mind, no longer need, made mistake, incorrect description, when description is correct returns are as follows:
All paid shipping charges to and from seller are non-refundable, any labels that are shipped to buyer are for the convenience of the buyer, however, the paid charges are non-refundable, buyer pays for the charges.
All seasonal ( example: communion, Christmas, Halloween, Valentine, Easter, etc) are subject to a 20% non - refundable restocking fee.
Damage claims must all be accompanied by images of the item for an exact replacement, if you do not want a replacement, then the item must be returned and all shipping / handling charges to and from seller are non-refundable.
If an item falls off in transit, it's not broken just unglued, you will be required to glue it back due to the delicate nature of handcrafted items.
Thank you, customer service